Description
Lean and Six Sigma tools and methodologies have helped to increase quality and improve efficiencies when applied to assembly lines since the 1980s. Now, steeped in the traditions of the great quality initiates, continual improvement practitioners are finding exciting new applications for these tools and concepts in the healthcare, transactional and service industries.
Attend the Kent State Lean Six Sigma Black Belt Training and Certification - Healthcare and Service Concentration. You will learn how to apply the tools to increase your efficiency while maintaining a high level of quality to deliver services and value to your internal and external customers. The end result is fewer non-value added processes and time-consuming mistakes, with contented customer who receive superior service, leading to increased productivity and profitability.
Kent State's Lean Six Sigma curriculum is structured to allow students and employers maximum flexibility in obtaining the Black Belt certification. The curriculum follows a four-week approach with the class meeting one week each month for four months (160 contact hours; Kent State's Lean Six Sigma Black Belt certification also requires the completion and approval of an independent project).
Project
Each participant of Kent State's Lean Six Sigma Black Belt Certification is required to complete a project using the methods learned, which will contribute significant results to the sponsoring organization.
Learning Objectives
The overarching learning objective of this course is to develop a comprehensive set of skills, which will allow you to effectively function as a change agent within an organization. Upon completion of this training course, participants will be able to:
- Relate Lean Six Sigma concepts to the overall business mission, vision, objectives, goals, and tactics.
- Understand and communicate using Lean Six Sigma concepts.
- Think about your organization as a collection of processes, with inputs and activities that determine the output and measures that assess effectiveness.
- Understand and apply the five step DMAIC model as a roadmap to organize process improvement projects.
- Understand the role of teams to achieve process improvements.
- Understand the difference between the Voice of the Process (VOP) and the Voice of the Customer (VOC) and the role they play in analyzing business processes.
- Identify the eight major forms of waste and use Lean concepts and tools to eliminate that waste.
- Understand variation in processes including patterns and measures of variation.
- Determine what to sample, sampling frequency, and sample size.
- Understand measurement error and its impact on the collection of data.
- Understand common causes of variation and special assignable causes of variation.
- Understand control charts (components, interpretation, and use in decision-making).
- Monitor and control variation with variable and attribute control charts.
- Describe basic process capability.
- Understand standard deviation.
- Identify common SPC challenges and how to avoid them.
- Use Minitab Statistical software to analyze data.
- Use Quality Companion software to manage and document Lean Six Sigma projects.
- Certification as a Lean Six Sigma Black Belt.
Topics Covered
Week One
- Project identification
- Team building
- Introduction to Lean thinking
- Six Sigma methods and quality
- Basic Minitab measurement system analysis
- Process Capability
- Six Sigma project simulation (helicopter)
Week Two
- Student project reviews
- Lean tools
- Hypothesis testing
- Comparative analysis
- Tests for data stability and normality
- Catapult simulation
Week Three
- Student project reviews
- Advanced Lean methods
- Regression and correlation
- Quick changeovers (SMED)
- Airplane simulation
Week Four
- Student project reviews
- Advanced statistical tools
- Design of experiments
- Team dynamics
- Putting it all together to achieve wealth and prosperity for any organization
Who Should Attend
Key candidates for Lean Six Sigma training and certification are:
- Quality technicians, supervisors and managers
- Plant managers
- Directors and managers of engineering
- Vice presidents or managers of customer service
- Operations managers
- Vice presidents of manufacturing
- Directors and managers of patient services
- Patient quality managers
- CFOs
- Presidents
- CEOs
Prerequisites
To maximize the benefit of attending Lean Six Sigma training and to continue to realize return on investment for future Lean Six Sigma projects, this course requires that each participant brings a laptop that has the current release Minitab statistical software and Quality Companion software installed.
